Technical Support

Operational Software

If you need Technical Support for an operational release of the TReK software please contact the HOSC Support Desk at 256-544-5066.

Beta Software

If you need Technical Support for a beta release of the TReK software please contact the TReK Help Desk.

TReK Help Desk E-Mail, Phone & Fax

• E-Mail: trek.help@nasa.gov
• Telephone: 256-544-3521 (8:00 am - 4:30 pm Central Time Monday - Friday)
• Fax: 256-544-9353

Note: TReK Help Desk hours are 8:00 a.m. – 4:30 p.m. Central Time Monday through Friday. If you call the TReK Help Desk and you get a recording please leave a message and someone will return your call. E-mail is the preferred contact method for help. The e-mail message is automatically forwarded to the TReK developers and helps cut the response time.

TReK Web Site Username/Password Information for Software Downloads

If you need username/password information please contact the TReK Help Desk. This is the only group that is authorized to give out this information due to export control laws.